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Medtronic inPen™ – Your Training and Set-up Process

We are happy to welcome you into the Medtronic family and we are excited for the journey ahead. We would like to encourage you to follow these steps of the training and set-up process, to ensure that you are using your inPen™ correctly and safely.

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1. Online Training Modules

As you first step of training, complete the e-Learning Modules for inPen™, which can be accessed in the Learning Hub of our website. Click here to access the Learning Hub and scroll down to the inPen™ Modules.

We recommend you complete each module, so that you are well-informed on safe and proper use of the inPen™.

*Smart Insulin pen connects to a mobile app to provide dosing calculations, reminders and CGM system integration when Combined with the Guardian™ 4 Smart Continuous Glucose Monitoring System

2. Download the inpenTM app from your devices App Store

Training Videos

Watch these training videos as many times as you need, to familiarise yourself on how to use the inpenTM correctly and safely.

Rewind the screw

Insert the cartridge

Changing a pen needle


Select and inject

Cartridge change

We wish you all the best for with your inPen™ training and set-up. If you have any product-related queries, please contact our 24/7 Product Support Helpline: 0800 633 7867 (MEDPUMP) or +27 (0) 260 9490

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The CDE Pharmacy (Pty) Ltd
T/A The Centre Pharmacy

Pharmacy Nr: Y03847
81 Central Street, Houghton Estate
P.O.Box 2900, Saxonwold, 2132, South Africa
Tel: +27117126000
Fax: +27117286661

Responsible Pharmacist: Imraan Ahmed Bismilla


I consent to the transfer of my personal information to Medtronic Diabetes. I understand that Medtronic shall only process my personal information as is necessary for the purposes of this transaction. 

I understand that, subject to applicable laws, and upon my request, I may (i) have access to this personal information stored and used by Medtronic, (ii) ask for the correction of any incorrectly stated information, and (iii) revoke the consents given in this form at any time by providing written notice to Medtronic at  Please note that Medtronic may need to request proof of identity in order to process your request. I understand that I have the right to lodge a complaint with the Regulator at

I consent to Medtronic contacting me through telephone calls, SMS’s, and emails for the purpose of on-going patient care. For purposes of ongoing patient care, Medtronic will create a Medtronic Diabetes Profile which records the device allocated to the patient, the device serial number for purposes of the warranty and any product observations which might have been logged to that medical device (required by regulatory).  This enables the patient to contact a 24-Hour Product support line for support on that specific medical device. 

I further consent to Medtronic contacting me through SMS’s and emails for the purpose of informing me of any Medtronic products.  This will include Medtronic training material regarding the medical device, support emails on product discontinuation and upgrade availabilities on the patient’s specific medical device when nearing the warranty expiry and consumable updates/changes. 

Should I provide such consent, I will be able to withdraw such consent at any time by sending a written request that communications cease to the following e-mail address: I hereby affirm that I am over the age of majority and have the full contractual capacity to provide consent and am under no duress or undue influence at the time of my signing of this form. I have read the consent form, prior to its execution; I fully understand the contents thereof.