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inPen™ and Guardian™ 4 System – Your Training and Preparation Process

We are happy to welcome you into the Medtronic family and we are excited for the journey ahead. We would like to encourage you to follow these steps of preparation and training, which will enable you to derive the maximum benefits from your Medtronic Guardian™ 4 Stand-alone CGM system.

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1. Online Training Modules

You can access e-Learning modules for the inPen™ and Guardian™ 4 System on the Learning Hub of our website. Click here to access the Learning Hub and scroll down to the modules entitle Getting Started with Your Stand-Alone CGM System – we recommend you complete Modules 1 and 2 before starting on the Guardian™ 4 System. Modules 3 & 4 are optional but still provide valuable information and it is a good idea to complete them in your own time.

After completing your modules for the Guardian™ 4 System, scroll further down the Learning Hub, and complete the inPen eLearning modules

2. Charge your Guardian™ 4 transmitter the day before your set-up training

Place the transmitter on the charger – it can take up 2 hours to charge. The green light on the charger will flash. The transmitter is fully charged when the green light is off.

3. Download the GuardiaTM 4 and inpenTM app from your devices App Store

4. Set up training with your educator

You will schedule an appointment with your certified trainer for your set-up training on the Guardian™ 4 System.

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5. WeCare Services and StartRightSM Programme

At the end of your set-up training with your trainer, you will be registered for the StartRightSM Programme, in which you will receive 4 emails over the first few months of being on your new Guardian™ 4 System and inPen™. Visit our WeCare website to register for StartRightSM: www.medtronicdiabetes.co.za/minimedcare

 In these emails, you have access to information and guides that cover a range of topics useful to you, such as, how to travel with your device, carb counting or how to use the Event Marker feature. All this is to help you to get the most of your system.

6. Evaluate your Training – tell us what you think

Once you have completed your set-up training with your trainer, we would like to know about your training experience, so that we can continue to improve our offering to you. Click here to complete the survey.

7. Useful Information: I-PORT Advance

i-Port-Advanced is an injection port that helps to reduce the anxiety and pain of multiple daily injections. To learn more and to order i-Port™ Advanced, please click on this link.

Training Videos

Watch these training videos as many times as you need, to familiarise yourself on how to use the inpenTM  and GuardianTM 4 correctly and safely.

Rewind the screw

Insert the cartridge

Changing a pen needle

Prime

Select and inject

Cartridge change

Guardian TM 4 sensor insertion video - upper arm

Guardian TM 4 sensor insertion video - abdomen

Setting up alarms and alerts

How to setup a Care-Partner

User testimonial

What is CGM?

We wish you all the best for with your inPen™ training and set-up. If you have any product-related queries, please contact our 24/7 Product Support Helpline: 0800 633 7867 (MEDPUMP) or +27 (0) 260 9490

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Pharmacy Nr: Y03847
81 Central Street, Houghton Estate
P.O.Box 2900, Saxonwold, 2132, South Africa
Tel: +27117126000
Fax: +27117286661

Responsible Pharmacist: Imraan Ahmed Bismilla
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Consent

I consent to the transfer of my personal information to Medtronic Diabetes. I understand that Medtronic shall only process my personal information as is necessary for the purposes of this transaction. 

I understand that, subject to applicable laws, and upon my request, I may (i) have access to this personal information stored and used by Medtronic, (ii) ask for the correction of any incorrectly stated information, and (iii) revoke the consents given in this form at any time by providing written notice to Medtronic at zadiabetes@medtronic.com.  Please note that Medtronic may need to request proof of identity in order to process your request. I understand that I have the right to lodge a complaint with the Regulator at inforeg@justice.gov.za.

I consent to Medtronic contacting me through telephone calls, SMS’s, and emails for the purpose of on-going patient care. For purposes of ongoing patient care, Medtronic will create a Medtronic Diabetes Profile which records the device allocated to the patient, the device serial number for purposes of the warranty and any product observations which might have been logged to that medical device (required by regulatory).  This enables the patient to contact a 24-Hour Product support line for support on that specific medical device. 

I further consent to Medtronic contacting me through SMS’s and emails for the purpose of informing me of any Medtronic products.  This will include Medtronic training material regarding the medical device, support emails on product discontinuation and upgrade availabilities on the patient’s specific medical device when nearing the warranty expiry and consumable updates/changes. 

Should I provide such consent, I will be able to withdraw such consent at any time by sending a written request that communications cease to the following e-mail address: zadiabetes@medtronic.com I hereby affirm that I am over the age of majority and have the full contractual capacity to provide consent and am under no duress or undue influence at the time of my signing of this form. I have read the consent form, prior to its execution; I fully understand the contents thereof.